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Regions Bank Loan Servicing Escalations Specialist in Hattiesburg, Mississippi

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Loan Servicing Escalations Specialist researches and responds to reportable inquiries related to denial of loss mitigation requests, loan servicing, and inquiries submitted to the Office of Customer Satisfaction (OCS) for resolution.

Primary Responsibilities

  • Converses with customer regarding inquiries by phone

  • Researches inquiries and gathers documentation necessary for research and response

  • Drafts and edits responses to customer inquiries and gathers supporting documentation to be submitted to the customer

  • Notates loans with attorney representation or requests to Cease and Desist communications

  • May provide guidance to less experienced associates

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.


  • High School Diploma or GED

  • Two (2) years of loan servicing or related experience

  • Applicants will be expected to pass any assessment associated with the position

Skills and Competencies

  • Ability to work in a fast-paced environment

  • Excellent customer service skills

  • Proficient in Microsoft Excel and Word

  • Strong written and verbal communication skills

  • Loan fulfillment and origination complaints

Position Type

Full time

Location Details

LOCH - Loan Operations Center Hattiesburg


Hattiesburg, Mississippi


About Regions

At Regions, our culture focuses on five core values that are a commitment to how we will do business:

  • Put people first

  • Do what is right

  • Focus on your customer

  • Reach higher

  • Enjoy life

Through these values, our mission to make life better drives our desire to improve and make a positive difference in the communities where we work and live through financial investments and volunteering.